Customer Reliability Engineer

UK/Europe

We guide and support enterprises in their adoption and production use of Kubernetes. Our deep understanding and real-world experience in a variety of environments (cloud and on-premises), enables us to accelerate customer projects and provide them with confidence in their operations.

Our Customer Reliability Engineers (CRE) provide pro-active support and maintenance to Jetstack customers. These customers now increasingly use Kubernetes as a platform for their highly-scalable, user-facing workloads, and uptime and performance is critical. With an in-depth understanding of Kubernetes cluster internals, we provide the safe pair of hands and confidence to ensure that that customers’ clusters are robust, efficient and scalable. CREs are a point of contact and seek pragmatic resolutions to complex systems issues, working closely with customers and internal teams.

Technology experience

  • Python / Ruby / C/C++ and/or Go (ideal)
  • Cloud technology (e.g. AWS, Google Cloud, Azure, OpenStack etc)
  • Strong Linux systems programming (i.e. shell, Bash scripting, etc)
  • Strong understanding of Linux networking and containers
  • Git source control
  • CI/CD (e.g. GitLab, Jenkins etc)

We look for

  • Previous customer-facing experience
  • Strong ability to focus and work independently, as well as collaboratively in a team
  • Experience with troubleshooting and debugging complex technical issues
  • A sense of ownership and customer responsibility
  • Ability to adapt to circumstance and respond with urgency and pragmatism
  • Ability and desire to continually learn and remain up-to-date with ecosystem developments

Contact hello@jetstack.io to find out more and apply.

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