Customer Reliability Engineer

UK/Europe

We guide and support enterprises in their adoption and production use of Kubernetes. Our deep understanding and real-world experience in a variety of environments (cloud and on-premises), enables us to accelerate customer projects and provide them with confidence in their operations.

Our Customer Reliability Engineers (CRE) provide pro-active support and maintenance to Jetstack customers. These customers now increasingly use Kubernetes as a platform for their highly-scalable, user-facing workloads, and uptime and performance is critical. With an in-depth understanding of Kubernetes cluster internals, we provide the safe pair of hands and confidence to ensure that that customers’ clusters are robust, efficient and scalable. CREs are a point of contact and seek pragmatic resolutions to complex systems issues, working closely with customers and internal teams.

You can read more about this exciting role on our blog.

Technology experience

  • Python / Ruby / C/C++ and/or Go (ideal)
  • Cloud technology (e.g. AWS, Google Cloud, Azure, OpenStack etc)
  • Strong Linux systems programming (i.e. shell, Bash scripting, etc)
  • Strong understanding of Linux networking and containers
  • Git source control
  • CI/CD (e.g. GitLab, Jenkins etc)

We look for

  • Previous customer-facing experience
  • Strong ability to focus and work independently, as well as collaboratively in a team
  • Experience with troubleshooting and debugging complex technical issues
  • A sense of ownership and customer responsibility
  • Ability to adapt to circumstance and respond with urgency and pragmatism
  • Ability and desire to continually learn and remain up-to-date with ecosystem developments

Contact hello@jetstack.io to find out more and apply.

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